Enhancing Efficiency and Scalability with SAP S/4HANA

Transforming Business Operations in a Complex Environment

Enterprises operating across multiple geographies often face challenges with complex processes, manual workloads, and fragmented systems. For a global leader in heating, air conditioning, refrigeration, and sustainable building solutions, these challenges had become a barrier to efficiency and growth. Manual forecasting reports, intricate integrations with multiple SAP and non-SAP systems, and end-user resistance to new technology were stifling performance.

The need was clear: a modern, scalable enterprise architecture that could deliver real-time insights, simplify operations, and accelerate decision-making.

Business Challenges That Demanded Change

The organization encountered a series of critical pain points:

• High manual effort in preparing forecasting reports

• Complex and resource-heavy financial reporting requirements

• Limitations in field service management functionalities

• Frequent upgrades requiring extensive stakeholder involvement

• Integration hurdles caused by a lack of critical APIs

• End-user reluctance in adopting S/4HANA post-implementation

These challenges highlighted the urgent need for a comprehensive transformation strategy—one that not only modernized systems but also ensured adoption and long-term scalability.

A Tailored LTIMindtree Solution

Partnering closely with SAP, LTIMindtree crafted a solution designed for both efficiency and scalability. The approach included:

• Embedding advanced functionalities into releases, such as Service Orders Bundle and Service Contract Validation

• Leveraging CDS views and Groovy scripting for real-time reporting, backlog management, and billing automation

• Designing intelligent integrations aligned to the maturity of peripheral systems

• Creating custom validation mechanisms to prevent integration failures and duplication

• Automating end-to-end regression test scripts, reducing business user dependency during testing cycles

• Developing persona-driven training content with SAP EnableNow to boost adoption through a See-Believe-Accept approach

This holistic strategy ensured that the organization not only modernized its systems but also addressed the human and operational aspects of transformation.

Tangible Business Impact

The results of the implementation were striking:

• 40% faster financial close-to-disclose cycles with reduced manual workloads

• Simplified, harmonized processes across North America’s legal entities

• 60% reduction in service engineers’ time for handling critical requests and warranty processes

• Improved collaboration between service teams through integrated platforms

• Real-time visibility via personalized dashboards for leadership and stakeholders

• Optimized field service operations through Salesforce and ServiceMax integration with SAP S/4HANA Public Cloud

• A scalable enterprise architecture that positioned the business for long-term competitiveness and innovation

Driving Adoption and Future Readiness

Technology transformation is only as effective as its adoption. By designing persona-focused change management programs and intuitive training journeys, LTIMindtree ensured the client’s workforce embraced the new system, unlocking its full potential.

The result was not just a technology upgrade—it was the foundation of a future-ready enterprise architecture capable of supporting growth, agility, and innovation.

Unlock the Full Story

This case study offers valuable insights into how enterprises can overcome integration complexities, accelerate operational efficiency, and scale effectively with SAP S/4HANA.

Download now to learn more about the client’s transformation journey and the role LTIMindtree played in enabling sustainable business growth.