Thank you for choosing our whitepapersonline.com. We strive to provide a seamless experience for publishing your whitepapers. This cancellation/refund policy outlines the terms and conditions for canceling orders and requesting refunds.
2.1. Orders can be canceled by contacting our customer support team via email. Please provide the necessary order details for verification purposes.
2.2. Order cancellations may be subject to certain conditions, such as cancellation fees or time limitations, depending on the specific services or packages chosen.
2.3. We reserve the right to deny cancellation requests for orders that have already been processed or fulfilled.
3.1. Refunds may be considered under the following circumstances:
3.1.1 In the event of duplicate orders or accidental overpayments.
3.1.2 If there are technical issues or errors that prevent the proper delivery or publication of the whitepaper.
3.1.3 If the whitepaper fails to meet our publishing guidelines and requirements despite reasonable efforts made to rectify any issues.
3.2. Refunds will not be granted in cases where the whitepaper does not achieve the desired results or fails to generate the expected interest or engagement.
4.1. To request a refund, please contact our customer support team within a reasonable response timeframe of 7 working days, providing relevant order details, payment information, and a detailed explanation for the refund request.
4.2. We will review refund requests on a case-by-case basis and may require additional information or evidence to assess the validity of the claim.
4.3. If your refund request is approved, we will process the refund within a reasonable timeframe, typically within 15-30 business days upon resolution.
4.4. Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed upon.
For any cancellations or refund inquiries, please reach out to our customer support team via email at help@whitepapersonline.com. We will respond to your inquiry promptly and assist you with the process.
We reserve the right to modify or update this cancellation/refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. It is the responsibility of the user to review the policy periodically to stay informed of any updates.