Unlocking Efficiency with LTIMindtree: A Case Study on Club Car’s Shipment Document Digitization

Published on 08 Nov 2024

In this ISG Standout Case Study for 2023, discover how LTIMindtree’s Manufacturing team revolutionized document handling for Club Car, the prominent American manufacturer of small utility vehicles and golf carts. Facing time-consuming, manual processes in retrieving shipment documents, Club Car partnered with LTIMindtree to automate and digitize its vast library of physical shipment records. The transformation achieved impressive results, including a 99.99% reduction in turnaround time (TAT) for document retrieval.

About Club Car and Their Challenges

Club Car, known for its innovation in utility and golf vehicles, faced a critical operational bottleneck with their shipment documentation. The challenges included:

Reliance on physical shipment documents that slowed down internal processes.
Lengthy document retrieval processes that took over 24 hours, impacting response times and customer satisfaction.
A manual, labor-intensive method for tracking order numbers and picklist searches, which added cost and complexity.

These challenges highlighted the need for a digital transformation to improve efficiency and enhance the customer experience.

LTIMindtree’s Solution: Accelerating Document Management with Google Cloud

LTIMindtree devised a robust, digital-first solution that leveraged Google Cloud’s Document AI and Big Query tools to streamline Club Car’s document processes. Key components of the solution included:

Digital Documentation: By integrating Document AI on Google Cloud Platform (GCP), LTIMindtree enabled Club Car to convert paper-based records into a digital format, ensuring faster accessibility.
Intelligent Search Capabilities: Using advanced data modeling, the system indexed documents by relevant identifiers like picklist and order numbers, allowing instant retrieval.
Cloud Storage: Secure, multi-year document archival provided a low-cost, scalable solution for long-term storage and easy accessibility.
Real-time Analytics: Looker Studio dashboards were set up to monitor document usage and facilitate business analysis, giving Club Car clear insights into their shipping documentation processes.

This solution empowered Club Car’s team to transition from cumbersome paper-based workflows to streamlined, automated digital systems.

Tangible Business Benefits

Through LTIMindtree’s solution, Club Car realized substantial business benefits, including:

85% Cost Reduction: The transition from physical to digital documents significantly lowered storage and retrieval costs.
99.99% TAT Improvement: Document retrieval now takes seconds instead of days, enhancing response times and improving customer satisfaction.
100% Document Digitization: All shipment records are now digitized, allowing for automated searches and minimizing manual efforts.
Automated Tracking: Order and document searches are fully automated, freeing up resources and reducing dependency on physical records.
Enhanced Data Visibility: Club Car’s team can now monitor document trends through dashboards, helping them identify areas for continued improvement.

Explore the Full Case Study

This case study showcases LTIMindtree’s expertise in digital transformation for complex, document-heavy processes. By adopting an innovative cloud-based approach, LTIMindtree empowered Club Car to achieve operational efficiency and cost savings, while setting a new standard in shipment documentation management.

Ready to learn more? Download the full case study now to explore how LTIMindtree can help your business achieve similar success through transformative digital solutions.