Agentic AI That Pays for Itself: Turning Contact Centres into Value Centres

The Future of Customer Service Has Arrived

In the fast-evolving Benelux market—home to some of Europe’s most customer-centric and high-cost service operations—contact centres are under immense pressure to deliver exceptional experiences while controlling expenses. Traditional automation has reached its limits, and the next leap forward is here: Agentic AI.

Unlike traditional AI, which reacts to instructions, Agentic AI acts with autonomy—learning, reasoning, and making decisions independently. It’s transforming contact centres from cost-heavy service units into revenue-generating value centres, capable of reducing costs, enhancing satisfaction, and driving measurable ROI.

Why the Benelux Market Is the Perfect Testbed

With labour costs among the highest in Europe (€28.9/hour on average) and a multilingual customer base expecting support in Dutch, French, and German, the region faces a unique efficiency challenge. Balancing cost control with quality service has become nearly impossible—until now.

Agentic AI provides a scalable solution by handling up to 80% of standard customer queries autonomously. According to Gartner, this will translate to a 30% reduction in operational expenses by 2029, while maintaining consistent service across multiple languages and time zones.

From Cost Centres to Value Drivers

Agentic AI’s impact extends far beyond automation. It empowers organisations to:

• Optimise labour costs by automating repetitive Tier-1 queries and freeing human agents for complex interactions.

• Predict and prevent issues before customers even reach out—reducing inbound calls by up to 25%.

• Deliver 24/7 multilingual support without the overhead of after-hours staffing.

• Learn continuously from customer data, refining workflows and improving satisfaction over time.

In fact, leading enterprises have already realised tangible gains. For example, Klarna’s AI chatbot performs the work of 700 full-time agents, while a Benelux-based telecom company reduced after-hours staffing costs by half through AI-driven voice bots.

Real Results Across Industries

Agentic AI’s benefits are not confined to one sector.

• Retail: Predictive AI models recover up to 20% of abandoned online carts by sending personalised offers.

• Healthcare: AI-powered triage and reminders enhance efficiency, saving millions in staffing costs annually.

• Logistics: Predictive AI reduces “Where’s my order?” queries by 30%, cutting human intervention and improving transparency.

Across industries, businesses report a 171% average ROI on Agentic AI investments, with 60% expecting returns to more than double within a year.

A Strategic Imperative, Not an Option

With 42% of companies already reducing costs and 59% reporting revenue growth through AI adoption, Agentic AI is no longer a futuristic concept—it’s a strategic necessity. As Teneo.ai warns, “80% of contact centres will face operational collapse by 2025 without AI.”

In this new era, Agentic AI doesn’t just pay for itself—it powers the next generation of customer engagement.

Embrace the Future of Customer Service

As customer expectations rise and digital operations expand, Agentic AI offers a blueprint for sustainable growth. Businesses that act now will gain a decisive edge in efficiency, experience, and profitability.

Download the full whitepaper to uncover:

• Detailed industry ROI benchmarks

• Case studies across retail, healthcare, and logistics

• Step-by-step insights into Agentic AI adoption

Download now to learn more about how Agentic AI can turn your contact centre into a true value centre.