Deliver Enhanced Customer Experience with Voicing AI

Redefining Enterprise Conversations

In a world where customers expect instant, personalized, and seamless interactions, traditional contact centres often fall short. Long wait times, inconsistent responses, and high operational costs continue to challenge even the most customer-focused organizations. Enter Voicing AI — LTIMindtree’s next-generation conversational voice AI platform designed to transform enterprise communication.

Built with human-like voice intelligence, Voicing AI doesn’t just respond — it understands, acts, and learns. It automates inbound and outbound calls, integrates with enterprise systems in real time, and delivers personalized customer experiences at scale. Whether it’s answering queries, processing requests, or analyzing sentiment, Voicing AI ensures that every interaction feels authentic, efficient, and effortless.

The Challenges of Traditional Contact Centres

Even as digital transformation accelerates, many organizations face persistent pain points:

• Rising operational costs tied to staffing, training, and turnover

• Limited scalability to meet 24/7 global demand

• Data entry errors and fragmented communication

• Inconsistent customer experiences across agents

• Lack of personalization leading to lower satisfaction

These issues often limit growth potential, increase costs, and hinder customer loyalty. Businesses need an intelligent, scalable solution that blends automation with empathy — and that’s where Voicing AI stands apart.

Introducing LTIMindtree’s Voicing AI Solution

Voicing AI reimagines how businesses engage customers through voice. With advanced natural language processing and human-like conversation design, it allows organizations to:

• Handle high call volumes efficiently while minimizing costs

• Deliver support in 30+ languages, ensuring inclusivity across markets

• Reduce Average Resolution Time (ART) by providing instant, AI-driven responses

• Integrate seamlessly across platforms and business systems

• Analyze customer sentiment in real time to proactively enhance experiences

• Operate round the clock, delivering consistent service without downtime

What truly differentiates Voicing AI is its ability to combine scalability, personalization, and intelligence — turning every voice interaction into a business opportunity.

Transformative Impact Across Industries

From banking and retail to healthcare, airlines, and telecom, Voicing AI is driving measurable results:

• A leading global bank improved CSAT to 81%, reducing Level-2 call transfers by half.

• A top North American airline achieved 75% First Contact Resolution, with AI managing over 1,600 calls daily.

• Enterprises across sectors report up to 3x cost reduction, 20x productivity gains, and deployment readiness in less than three weeks.

These real-world outcomes demonstrate how voice automation—when powered by intelligence and empathy—can deliver both customer satisfaction and operational efficiency.

Why LTIMindtree?

LTIMindtree’s expertise in responsible AI and enterprise transformation ensures that each deployment is secure, scalable, and tailored to the business’s unique ecosystem. By integrating Voicing AI, organizations can not only reduce costs but also elevate customer engagement—building trust, loyalty, and long-term value.

Experience the Future of Voice AI

The next era of customer experience is here, and it speaks your customer’s language—literally. With Voicing AI, businesses can automate intelligently, engage meaningfully, and scale confidently.

Download the full brochure now to discover how Voicing AI can help you deliver superior customer experiences while optimizing your contact centre operations.

Download now to read more.