Improving Digital Experiences and Driving Savings with Adobe Document Cloud and Microsoft 365

Published on 11 Mar 2021

White paper | Forrester | Adobe Document Cloud and Microsoft 365

During the past year cloud adoption by organizations has soared. One of the big winners of this trend has been Microsoft and their Office 365 offering. Mircosoft office 365 currently has over 200 million active monthly users. 1 in every 5 corporate employees utilizes a Microsoft 365 cloud service[1]. PDFs also continue to remain a popular file format for businesses. In 2020 over 8 billion digital signatures were processed via the adobe document cloud[2]. By integrating Adobe Document Cloud with Office 365, organizations can increase functionality, save cost and improve productivity. In order to get a better understanding of these benefits and quantify them, Adobe sponsored two Total Economic Impact studies by Forrester. This whitepaper includes the findings of these studies.

See also: Planning for Office 365 Gaps

More about 'Total Economic Impact'

When making an investment decision a logical question that is raised is, what will be the return on investment (ROI)? In other words, 'What am I going to get for my money?'. In order to answer this question, Forrester developed the Total Economic Impact (TEI) methodology. It provides a comprehensive cost and benefit analysis that includes an evaluation of future technology, business flexibility, and any associated risks[3]. The findings of a TEI study help organizations make informed decisions and get a better understanding of what they will get out of their investment.

Forrester conducted two TEI studies of Adobe Sign, Adobe Acrobat DC, and Document Cloud. The goal of the studies was to provide a framework to evaluate the financial impact of investing in Document Cloud. As part of the studies, Forrester interviewed several of Adobe's current clients, including several that utilize Adobe solutions along with Microsoft 365.

What is Adobe Document Cloud?

Adobe Document Cloud is a PDF and E-signatures tool. The global E-signature market grew to $2.8 billion in 2020. It is projected to grow at a compound annual growth rate of 31% and reach $14.1 billion by the year 2026[4]. Adobe's Document Cloud integrates across all platforms, desktop, mobile, and web. It includes the apps for Adobe Acrobat Pro DC, Adobe Sign, and Document Cloud. The Document Cloud solution can be used by itself as a stand-alone solution or can be integrated with your existing productivity apps. In this white paper, Forrester examines the benefits of integrating Document Cloud with Microsoft Office 365.

Benefits of integrating Adobe Document Cloud with Microsoft 365

As mentioned above the goal of conducting TEI studies is to get a clear understanding of the ROI of an investment. In this white paper, Forrester has quantified the benefits of integrating Document Cloud with Microsoft 365. Some of these benefits have been listed below, you can learn more about them and get a better understanding of what drove the investment in document cloud at the organizations interviewed.

Saves employees 1.5 hours on an average per transaction

Reduces enrollment transactions by 2 hours

Saves users 65 hours per year via Acrobat Pro DC and 33 hours via Acrobat Standard DC

Reduces the use of paper and traditional hardware

IT Administrators save 57 hours annually by using Acrobat DC compliance

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1. Dec 2020, 'Cloud adoption trends and the growth of Microsoft 365', Teams Hub, [available online] available from: [accessed Apr 21]

2 n.d., ' 'Adobe fast facts', Adobe, [available oneline] available from: [accessed Apr 21]

3. Jan 2013, 'The Total Economic Impact™ Methodology: A Foundational Framework For Investment Decisions', Forrester, [available online] available from: [accessed Apr 21]

4. A. Jay, n.d., '57 Essential e-Signature Statistics: 2020/2021 Market Share Analysis & Data', Finances Online, [available online] available from: [accessed Apr 21]


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