The Impact IoT Makes In The Financial Services Industry

Published on 02 Jan 2023

Impact, IoT, Financial, Services, Industry

The Internet of Things (IoT) is a sophisticated technology that allows networks of connected devices (such as sensors, cameras, and smart gadgets) to gather data in real time, send that data to the cloud for processing and analysis, and respond to events as they happen in real-time. 

The Internet of Things plays a vital part in banking and finance by facilitating the effective collection and processing of data and the digital automation of essential business procedures. Companies in the BFSI sector may improve the quality of their services and operations and the safety of their financial transactions by using solutions enabled by the internet of things.

In this article, we’ll discuss the impact of IoT for financial services and the banking sector, but first, let’s see its benefits. 

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What are the Benefits of Utilizing IoT in the Banking and Financial Sectors?

IoT solutions can gather and analyze customer data (such as frequent payment locations, customer preferences, driving behavior, etc.), enabling BFSI organizations to learn more about their customers and identify the requirements and hazards associated with them. Companies in the BFSI sector can tailor their interactions with customers, provide targeted services, and give pertinent financial help when they have complete and accurate client profiles. Here are some benefits of IoT for financial services.


IoT-enabled systems can do some tasks automatically, such as processing requests, opening bank accounts, deactivating credit cards, etc. This reduces the need for human interaction and, as a result, the number of human mistakes.

Improved safety and protection

The Internet of Things (IoT) helps to connect and remotely access CCTV cameras, smart security systems, car telematics, and many other surveillance systems. This helps ensure the 24/7 safety of equipment and property (offices, ATMs, CIT vehicles, and so on) and sends alerts in the event of malicious activity. Wearable devices offer user verification using fingerprints, retinal scans, and facial IDs when users make purchases via mobile or IoT applications. This is another example of how the Internet of Things is a driver of cybersecurity.

Fraud detection

]]The Internet of Things (IoT) combined with analytics driven by artificial intelligence (AI) helps detect fraudulent activity and hacker assaults by gathering and analyzing data from user accounts. If the user is found to be engaging in potentially malicious behavior, the user may get a timely warning, and their account can be temporarily disabled.

One-touch payments

Users can make payments without directly utilizing their credit or debit cards due to the integration of wearables and banking Internet of Things technologies. The ability to make contactless payments and conduct smooth financial transactions is made possible by devices enabled by NFC, such as phones and smartwatches.

Applications of the Internet of Things In Banking and Finance

Here are some of the top IoT applications in the banking and finance sector.

Smart branch

IoT solutions for smart branches enhance the customer experience by monitoring lineups, notifying clients of the time they will have to wait, and sending them to open counters if none are available. The operations of smart branches may be improved by sharing user data, which also helps to reduce the amount of staff engagement required. By way of illustration, the Studio B location of Virgin Money in London uses Amazon's voice assistant Alexa, which enables consumers to ask basic questions about many aspects of finance using speech recognition technology. Additionally, face recognition software is installed at this location so that employees can keep an eye on how consumers use the area.


The flow of data offered by IoT allows financial institutions to monitor client behavior, determine trends in ATM use, and make choices on ATM installation, depending on demand. The data on the ATM site area (room temperature, light, motion, etc.) that IoT sensors provide is vital for switching to operating modes that decrease costs: adapting HVAC and lights to ATM site foot traffic makes it feasible to reduce the amount of electricity used. IoT solutions assist in the management of events such as the usage of skimming devices, card reader failures, cash shortages, and other similar issues by guaranteeing real-time surveillance of ATM operations and cash levels. IoT may also be used to provide an improved credit card experience when it comes to using an ATM. For example, Citibank in the United States authenticates its customers and offers cardless entrance into its IoT-enabled ATM premises after hours using wearables equipped with Bluetooth transmitters (e.g., smartphones).

Trade finance

The Internet of Things makes it possible for banks engaged in trade finance to make decisions based on real-time information and ensure that the physical flows they support are visible. The data created by IoT assists banks in improving their risk assessment throughout a deal's life cycle, allocating money more effectively, and scaling up financing techniques. For instance, Austria's Erste Group Bank AG provides its big corporate customers with cutting-edge inventory financing facilitated by the internet of things (IoT). It is easier for Erste's customers to promptly recognize the value of their assets on their balance sheets thanks to the data acquired when IoT sensors are used to track the movement of items. This helps improve the assets' visibility as well as their level of security.


Devices connected to the internet of things keep track of the condition of the things that are covered and notify the insurance companies of any irregularities. This allows insurance companies to respond quickly and take the appropriate precautions to lower the risk. Insurers also use data created by the Internet of Things to adopt a preventative strategy and anticipate accidents. For instance, an insurer may identify a problem with an asset and alert a policyholder about it before the asset is harmed. This strategy helps reduce the overall amount of insurance claims while preventing fraudulent activity in the insurance industry.

The study of accounting and auditing

The connectivity between the customers' payment systems and the CPAs' software, facilitated by the Internet of Things, allows a fast and safe interchange of data and makes it easier to automate typical accounting procedures like data input, reconciliation, and invoicing, amongst others. Accountants may now monitor financial data in real-time, acquire precise insights into a company's operations, and improve their ability to conduct advisory responsibilities thanks to the Internet of Things (IoT). The Internet of Things also affects auditing by increasing transparency and automation. CPAs can monitor transactions and oversee real-time audit trails, which helps them discover data anomalies and rapidly prevent fraud.

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The Internet of Things provides a variety of digitalization advantages to the banking, financial services, and insurance industry (BFSI). These benefits of IoT applications in financial services include increased financial stability, fraud prevention, enhanced insurance approaches, and more. Innovations made possible by the Internet of Things allow banking and financial organizations to satisfy their customers' needs better and fulfill their consumers' expectations.


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